Question: My system does not start. I have no output on my display. What can I do? (7/1/2020) Answer: Please refer to the following flow chart for basic debugging.
If the procedure above does not help to solve your problem, please contact the seller or local dealer for help. Or go to Support\Contact Technical Support to submit your question. Then our customer service staff will reply to you as soon as possible.
Question: TPM2.0 module is required in Windows 11 specification, does it need TPM2.0 hardware module?(7/1/2021) Answer: No, please enabled [Intel® Platform Trust Technology (Intel® PTT)] or [AMD CPU fTPM] feature under UEFI BIOS. It supports the TPM2.0 feature without TPM2.0 hardware module.
ASRock Intel Platform
For the new Microsoft® Windows 11 installation, we recommend disabling the CSM setting before using the Intel® PTT.
Intel 300 series
Z390, Z370, H370, B360, B365, H310, H310C
Intel 400 series
Z490, H470, B460, H410
Intel 500 series
Z590, B560, H510, H570
Intel X299 series
Intel SoC series
Gemi Lake, Gemi Lake Refresh
*Intel® PTT is supported. The actual support may be varied based on official release of Windows 11 by Microsoft®.
(a) Go to "Security page” to find the "Intel® Platform Trust Technology” option.
(b) Enabled "Intel® Platform Trust Technology” under UEFI BIOS
Question: How do I check if a system supports TPM 2.0 and bitlocker?(7/1/2021) Answer: Please refer to the following for the Bitlocker status, Suspend / Resume Bitlocker and TPM version information.
[Bitlocker Drive Encryption]
(1) Bitlocker status
To check the Bitlocker status, please refer to the following steps.
Step 1 – Please go to Control Panel > System and Security > Bitlocker Drive Encryption
Step 2 – The Bitlocker status is shown under the red-boxed section as in the following picture.
(2) Suspend / Resume Bitlocker
The bitlocker feature can be suspended and resumed when Bitlocker Drive Encryption is enabled.
Step 1 – Please go to Control Panel > System and Security > Bitlocker Drive Encryption
Step 2 – Click the "Suspend protection” as shown in the red-boxed below.
Step 3 – Click the "Resume protection” as shown in the red-boxed below.
Question: How to enable C.A.M in the BIOS? Also known as Resizable BAR.(4/1/2021) Answer: Step 1: On the ASRock website please find the BIOS download page for you motherboard.
Check the descriptions to see if C.A.M. is supported already.
Intel 500-series models support C.A.M. since the first version.
Step 2: While the system is starting press "DEL” to boot into BIOS setup and go to BIOS\Boot\CSM.
If you cannot find the CSM menu then please set "Fast Boot” to "Disabled”.
Step 3: In BIOS\Boot\CSM please set "CSM” to "Disabled”.
Step 4: Go to BIOS\Advanced\Chipset Configuration and set "Above 4G Decoding” to "Enabled”.
Step 5: After step 4, the option "C.A.M” will appear below the option "Above 4G Decoding”.
Please set it to "Enabled”.
Step 6: Press "F10” to save the settings and restart the system.
Question: How do I enable Optane H10 when another Intel M.2 SSD is installed on Intel 300/400 series platform?(9/1/2020) Answer: To enable an Optane H10 while another Intel M.2 SSD is installed, please refer to the following steps:
Step 1. Make sure that H10 Optane memory is installed in the Optane supporting M.2 socket by checking the storage section of the motherboard web page.
Question: I have added a WiFi module to my system. How do I install the WiFi antennas for the motherboard with flexible integrated I/O Shield?(8/1/2020) Answer: To install the WiFi antennas, please refer to the following steps to remove I/O armor from the motherboard.
Please remove the two screws from the bottom side of the motherboard before removing the
I/O armor. The positions of the screws are indicated as below.
*The diagrams shown here are for reference only. The screws might be in a different position on
To remove the I/O Armor, slide the I/O Armor outwards until it disengages from the notches (A), and lift it up (B). Then unplug the IO_LED_HEADER1 cable (C).
*The diagrams shown here are for reference only. The headers might be in a different position on
Question: How can I enable wake on LAN function under S5 status in Windows 10 with Intel I211 LAN port?(8/1/2019) Answer: Step 1: Please visit ASRock website to download the Intel LAN driver. https://www.asrock.com/mb/index.asp
Step 2: Refer to the FAQ from the following link to modify the shutdown behavior under Windows 10. https://www.asrock.com/support/faq.asp?id=408
Step 3: Go to device manager and right click the "Intel® I211/I219 Gigabit Network Connection” LAN device to choose the "Properties”.
Step 4: Intel LAN driver may have two different "Properties”.
(A) The driver supports "Power saver and Wake on LAN” Option.
Please go to Power management to check all of Wake on LAN function.
(B) The driver supports "Enabled PME” Option.
Go to "Advanced” and enable the "Enabled PME” option.
Question: I have installed a graphics card on my system, but monitor doesn't display the signals. What should I do?(3/1/2019) Answer: Please refer to the following suggestions to check your system.
1. Unplug the graphics card and see if the system can display from onboard graphics. If not, the problem may be caused by other peripherals instead of the graphics card.
2. Check the cable connections between the graphics card and your monitor.
3. Make sure the PCIe power cable is well connected to the graphics card.
4. Ensure the input signal setting of the monitor is properly configured for the graphics output (DVI, HDMI, DP…).
5. If your motherboard supports more than one PCIe slot, please install the graphics card to other PCIe slot and try again.
Question: If there is a new driver available on ASRock website for my graphics card, should I update the driver?(3/1/2019) Answer: A new driver may be needed for the following reasons:
1. To support new products or new features
2. To optimize graphics performance or game performance
3. To fix known issues or refine existing features
If your system is working properly, we do not recommend updating the driver.
If you need to update the new driver, you must first uninstall the original driver, restart the computer, and then install the new driver.
Question: Can I use a DVI to D-sub adaptor for the ASRock RX500 series?(3/1/2019) Answer: The RX500 series do not support D-sub outputs, so DVI to D-sub adaptors are not supported.
As for a HDMI/DP to D-sub convertor, the third-party adapter chip will be required, which may occur some problems such as no signal, no system display, etc.
We strongly recommend users using a direct DP, HDMI or DVI connection to the card.
Question: How do I enable the AMD ReLive function?(3/1/2019) Answer: Please refer to the following steps to enable the AMD ReLive function.
Step 1 – Go to ASRock website to download the AMD driver.
Step 2 – Select "Install Radeon ReLive” after the driver installation.
Step 3 – Go to the ReLive page and switch ReLive to ON to enable the function.
Question: I can't install the graphics card driver. How can I solve it?(3/1/2019) Answer: 1. Please download the latest display driver from the official website.
2. Make sure your graphics driver version is compatible with the current Operation System.
3. Right click on "Computer” and select "Manage”.
4. Click "Device Manager” and double click "Display adapters”.
5. Right click on the graphics card and click "Update driver”.
6. Click "Browse my computer for driver software”.
7. Browse for the latest driver downloaded in Step 1.
8. Once the driver is installed successfully, you will see the model name of the card.
Question: How can I change Windows 10 shut down behavior from Hibernate (S4) to shut down (S5)?(12/1/2015) Answer: Please follow the steps under Windows 10 as below.
1. Open [System] under Windows 10.
2. Select [Power & sleep] and enter [Additional power settings]
3. Select [Change what the power buttons do].
4. Select [Change settings that are currently unavailable].
5. Uncheck [Turn on fast startup], then save changes.
Question: When I try to use 64-bit guest operating systems with VMware, the system pops up "This host supports Intel VT-X, but Intel VT-X is disabled".(12/1/2015) Answer: Please configure "Intel Virtualization Technology" in the BIOS to enable VT-x.
(BIOS -> Advanced -> CPU Configuration -> Set "Intel Virtualization Technology" to "Enabled")
Question: After I've upgraded the Killer LAN driver from ver: 184.108.40.2061 to ver: 220.127.116.116 under Windows 10, the LAN port doesn't work. How do I fix this?(8/1/2015) Answer: If you've updated the Killer LAN driver from version 18.104.22.1681 to newer versions under Windows 10 x86/x64, it might cause the LAN driver to malfunction. Please follow the steps below to fix this problem.
Step 1: Open Device Manager and uninstall the Killer LAN driver.
Step 2: Select the checkbox and press [OK].
Step 3: Scan for hardware changes.
Step 4: Execute the new Killer LAN driver 22.214.171.1246 or newer versions and press [Remove] then restart the system.
Step 5: Install the new Killer LAN driver and then restart the system.
Question: While 3DMark is running, the system hangs during tests or sometimes gets the error message "process exited unexpectedly". What should I do?(12/1/2014) Answer: Please check whether the BIOS option "APCI HPET table" is enabled, or please disable "Systeminfo Scan" in 3Dmark.
For more suggestions about 3Dmark, please refer to 3Dmark FAQ: http://www.futuremark.com/support/3dmark
Question: There still have two unknown devices "IKBMON_01" and "IMSMON_01" in device manager on H61 series motherboards, after install all drivers from support CD, what driver should I install for them?
(2/1/2014) Answer: Please update Intel Smart Connect Technology driver for these devices.
Intel Smart Connect Technology driver download link: https://download.asrock.com/Drivers/Intel/SATA/SmartConnect(v126.96.36.1993_PV).zip
Question: When I install Windows 8.1 in GPT mode, there is a water mark in the bottom right corner "Secure boot isn't configured correctly". How can I fix this?(10/1/2013) Answer: Please enter BIOS\Security page to enable [Secure Boot] and choose Install Default Secure Boot Keys, then press [F10] to save settings and reboot the system.
Question: When I use the Sunlogin App to control my system via an Android system, there is an error message during remote desktop control. How do I solve this problem?(10/1/2013) Answer: Please update to the latest Sunlogin PC client and App from the Sunlogin website: http://sunlogin.oray.com/en/download/
Question: When I connect a 4-pin power cable to the Wi-SD box my system cannot be shut down. What should I do?(9/1/2013) Answer: The Wi-SD box can work properly without the additional 4-pin power.
Please refer to the steps below to install the Wi-SD box.
Question: On an ATX and micro-ATX combo chassis, which mounting holes are required for installing a micro-ATX motherboard?(7/1/2013) Answer: Please refer to the mounting holes of ATX and micro-ATX form factor.
Step 1. Please install copper pillars in the mounting holes located at B, C, F, H, J, L and M.
Step 2. For location R and S, check the screw holes located on the motherboard.
Please install the copper pillars on to your motherboard.
Question: I cannot copy files via ASMedia USB3.0 ports when using XFast USB under Windows 8. How do I solve this problem?(3/1/2013) Answer: If you want to use XFast USB on ASMedia USB3.0 port, please uninstall ASMedia USB3.0 driver and use Windwos 8 inbox driver.
Question: How could I install CPU on socket 115x motherboards?(3/1/2013) Answer: There are two different type of CPU protection cover, please check your CPU protection cover type first then follow below SOP to install CPU.
Type A: CPU protection cover on the top of CPU socket. Step 1. Open the CPU socket without remove CPU protection cover: Disengage the lever by pressing it down and sliding it out of the hook. At this time, you do not have to remove the protection cover.
Step 2. Insert the 115x-Pin CPU: Make sure locate Pin1 and the two orientation key notches, then carefully place CPU into the socket.
Step 3. Close the socket: Press down the load lever, and secure it with the load plate tab under the retention tab. The protection cover will automatically come off by itself.
Type B: CPU protection cover in CPU socket. Step 1. Open the CPU socket: Disengage the lever by pressing it down and sliding it out of the hook.
Step 2. Remove CPU protection cover: Attach your index finger to the upper edge of the PnP Cap. Use your thumb to remove PnP Cap (Pick and Place Cap) from the CPU socket by lifting the cap tab.
NEVER remove PnP Cap as pictured on the above. Incorrect removal of the PnP cap may cause damage to the CPU socket contacts.
Step 3. Insert the 115x-Pin CPU: Make sure locate Pin1 and the two orientation key notches, then carefully place CPU into the socket.
Step 4. Close the socket: Press down the load lever, and secure it with the load plate tab under the retention tab.
Question: Will dual operating systems work with Fast Boot?(2/1/2013) Answer: Yes, it will work. But because Fast Boot mode only initializes one disk drive/RAID volume, please make sure the operating systems are installed in the same HDD/RAID volume.
Question: What is Dr. Debug and how do I troubleshoot with these codes?(2/1/2013) Answer: Dr. Debug is used to provide codes that represent different errors that your system has encountered. Please see the diagram below for reading the Dr. Debug codes and how to troubleshoot.
Please check if the CPU is installed correctly and then clear CMOS.
Problem related to memory, VGA card or other devices. Please clear CMOS, re-install the memory and VGA card, and remove other USB, PCI devices.
01 - 54 (except 0d), 5A- 60
Problem related to memory. Please re-install the CPU and memory then clear CMOS. If the problem still exists, please install only one memory module or try using other memory modules.
The Memory could not be detected. Please re-install the memory and CPU. If the problem still exists, please install only one memory module or try using other memory modules.
61 - 91
Chipset initialization error. Please press reset or clear CMOS.
92 - 99
Problem related to PCI-E devices. Please re-install PCI-E devices or try installing them in other slots. If the problem still exists, please remove all PCI-E devices or try using another VGA card.
A0 - A7
Problem related to IDE or SATA devices. Please re-install IDE and SATA devices. If the problem still exists, please clear CMOS and try removing all SATA devices.
Problem related to memory. Please re-install the CPU and memory. If the problem still exists, please install only one memory module or try using other memory modules. * For X79 models, please try installing memory to DDR3 A1, B1, C1 and D1 slots.
Problem related to USB devices. Please try removing all USB devices.
Problem related to memory. Please re-install the CPU and memory then clear CMOS. If the problem still exists, please install only one memory module or try using other memory modules.
The VGA could not be recognized. Please clear CMOS and try re-installing the VGA card. If the problem still exists, please try installing the VGA card in other slots or use other VGA cards.
The Keyboard and mouse could not be recognized. Please try re-installing the keyboard and mouse.
Please check if the CPU is installed correctly and then clear CMOS.
Question: After updating the BIOS, my Intel IVY Bridge CPU and Intel 6 series chipset motherboard will get the Blue screen and can't boot into Windows 8 anymore. What should I do?(1/1/2013) Answer: Because of the ME version update, Intel ME changes the boot behavior of Windows 8.
Please use the Windows 8 CD to repair your system.
Question: Should I update the Intel INF driver to version 188.8.131.525 under Windows 7?(12/1/2012) Answer: We recommend you to use the Intel INF driver in our support CD or ASRock's website.
If you want to reinstall your system, please install the Intel INF driver 184.108.40.2065 before installing other drivers from the support CD.
Question: After updating BIOS to support Ivy Bridge CPU, there's an unknown device "INT33A0" in device manager. What should I do?
(8/1/2012) Answer: It's Intel Smart Connect device. You can disable Intel Smart Connect option in BIOS, or follow below steps to install corresponding driver.
Step 1: Download Intel Smart Connect driver from our website: https://www.asrock.com/support/download.asp
Question: After I shut down the system, my USB keyboard and mouse are still light on. How could I turn them off?(12/1/2011) Answer: If your motherboard has PS2_USB_PWR1 jumper, please adjust the PS2_USB_PWR1 header to pin 1-2(+5V), like below picture.
If not, please set [Deep SX] to [Enable] in BIOS.
Or set [On/Off Play] to [Disabled] in BIOS.
Question: If my mouse or keyboard works abnormally under BIOS, how do I solve this problem?(11/1/2011) Answer: Please kindly update the latest BIOS from below link or beta BIOS from Beta Zone for testing.
BIOS download link: https://www.asrock.com/support/download.asp
Question: Etron USB3.0 ports could not detect my USB3.0 devices with JMicron IC, what should I do?(9/1/2011) Answer: Please follow the steps below,,
1. Please update your Etron USB3.0 driver v0.104 from the link below, https://download.asrock.com/Drivers/others/Etron(0.104.WHQL).zip
2. Please contact JMicron and ask them to help you with firmware update.
You could contact JMicron with information below,
Please kindly inform JMicron the driver version (v0.104) you are using for their reference.
Question: How could I enabled "Data Execution Protection (DEP)" supported from CPU?(9/1/2011) Answer: Please enter BIOS, and set [No execute Memory Protection] to [Enabled].
You could find the option by BIOS-> Advanced-> CPU Configuration-> Set [No execute Memory Protection] to [Enabled.]
Question: When using Windows MCE, the system sometimes wake up automatically. How do I solve this problem?(6/1/2011) Answer: Please kindly refer to below picture to disable "Automatically download Windows Media Center data between the following times" option under MCE.
(Path: MCE-> Task->Settings-> General->Automatic Download options-> Automatically download Windows Media Center data between the following time.)
Question: Why can't my iPhone4 be recognized by Etron USB3.0 controller?(3/14/2011) Answer: Please download Etron USB3.0 driver version 0.96 and update it for your system.
Etron USB3.0 driver ver.0.96 download link as below. https://www.asrock.com/support/download.asp
Question: If using Directory Opus, how do I improve the performance of network transfer speed?(3/14/2011) Answer: Please adjust following setting in your system.
1.In Directory Opus utility, please increase the buffer size to 9999
Question: Could I connect USB2.0 cable to USB3.0 external HDD device and USB3.0 external HDD device run at SuperSpeed mode?(5/6/2010) Answer: USB3.0 and USB2.0 cable has some differences, please refer below picture to check your USB cable is USB2.0 or USB3.0
If you connect USB2.0 cable on USB3.0 external HDD device like below, it will not run at SuperSpeed mode.
Please connect USB3.0 cable on USB3.0 external HDD device to run at SuperSpeed mode.
Question: I can not virtual 64bit OS, when I adopt AMD® CPU with Sun's xVM virtual Box software. How can I do?(6/25/2009) Answer: 1. Please make sure your OS is 64bit and also check your CPU, whether support AMD-V.
2. [Enable] [Secure Virtual Machine] option in the BIOS.
3. Please check the [Enable Nested Paging] box in Sun's xVM virtual box software.
Question: When I use Vista 64bit SP1 OS, the [Event viewer] in the OS shows
Kernel-Proessor-Power error, but the OS works fine. How can I solve this error in the [Event viewer]?(2/27/2009) Answer: Please check the BIOS setting.
A)-> If you use Intel® CPU, please [Enable] the [Intel® Speedstep ™ tech] option in
B)-> If you use AMD® CPU, please [Enable] the [Cool'n'Quiet] option in the BIOS
C)-> If your CPU not support [Intel® Speedstep ™ tech] or [Cool'n'Quiet] function,
please contact ASRock TSD from the link:
Question: When I connect a HDMI_SPDIF cable from the HDMI VGA card (GTX260 or GF9800) to the onboard HDMI_SPDIF header, it cannot get sound from the HDMI output. What should I do?(11/27/2008) Answer: The pin definition of the onboard HDMI_SPDIF header is different from the header of some VGA cards.
Please plug in the HDMI_SPDIF cable reversely like following picture.
Question: I am using Intel® chipset X48 / X38 / P45 / P43 / G43 / P35 / G31 / P965 series motherboard with 4GB memory modules installed. But it always detects the memory size as 3GB instead of 4GB at POST screen. What should I do?(10/23/2008) Answer: Please enter BIOS setup and enable the "Memory Remap Feature" option.
(BIOS / Advanced / Chipset Configuration / Memory Remap Feature)
Question: I install more than 2GB system memory on my system. When I run the "Sound Recorder" under Windows® XP, it always shows the following error message. What's wrong?
(7/31/2008) Answer: This is the limitation of Windows® XP. Please refer to the Microsoft® Knowledge Base for details: http://support.microsoft.com/kb/284893
Question: I use Intel® CPUs, why the Vcore sometimes is lower than the value in the BIOS?(7/31/2008) Answer: VCore on Pentium 4 (and newer generation CPUs) is no longer static. Please refer to the Intel® document below. It shows that the Vcore will decrease with the CPU loading increasing. That's why the Vcore may be lower.
Question: When I use Adobe Acrobat Reader ver 7.08 to read PDF file under Vista SP1, it pops up an error message: This program has some compatibility issue… What do I do?(4/28/2008) Answer: Please go to Adobe website to download the latest Adobe Reader update ver 8.1.2 or later and update it to fix this issue.
Question: How do I get my onboard LAN to work properly?(4/28/2008) Answer: Here are some suggestions:
1.Make sure the "Onboard LAN" option was enabled in BIOS.
2.Make sure the LAN driver was installed properly. Please check it in "Device Manager".
3.Update the BIOS of your motherboard to the latest one.
4.Try the newer LAN driver from ASRock or chipset vendor's website.
5.Change another LAN cable. (For Gigabit LAN, please make sure your LAN cable could fully work with Gigabit LAN.)
6.Reinstall the operating system.
Question: I use the ASRock WiFi card as software AP. However there are some APs around my place; how do I change the channel of the software AP to avoid the interference?(2/14/2008) Answer: Please refer to the following steps to change the channel of software AP.
1.Click "Setup" to go into "Wireless Network properties.
3.Choose the channel you want. (suggest to choose the channel 1 or 6 or 11, these channels are less interference with others)
4.Click "Finish" to finish the setup.
Question: I'm using the AMD® AM2 Athlon 64X2 5000+ Black Edition CPU. The ratio of this CPU is unlocked. I would like to overclock it by adjusting the ratio. But after adjust the CPU ratio in BIOS and boot into the Windows, the ratio of this CPU does not change. What should I do?(12/19/2007) Answer: Actually, it is AMD® CPU driver's behavior. To perform overclocking please disable the "Cool 'n' Quiet" function in BIOS-> Advanced-> CPU Configuration-> Cool'n'Quiet. Please refer to the following picture.
Question: I'm using 4 GB system memory under Windows® XP Professional x64 Edition. Why can't I enable hibernation in the Power Option of Control Panel? It does not have hibernation tab in it!(11/5/2007) Answer: Windows® XP Professional x64 Edition does not support hibernation with more than 4GB system memory. Please refer to the Microsoft® Knowledge Base for details: http://support.microsoft.com/kb/888575
Question: If the MIDI/GAME port is enabled in the BIOS setup, the device manager will show yellow "!" under Windows® Vista™. Why?(3/19/2007) Answer: Microsoft® had removed the support for MIDI/GAME port under Windows® Vista™. Please kindly refer to below Q&A No.4:
Question: How do I enable Windows® Aero feature in my Windows® Vista™ Premium system?(2/15/2007) Answer: First, your hardware must meet the requirements of the Windows® Vista™ Premium system. If not, you may not enable Windows® Aero.
Windows® Vista™ Premium system - Hardware Minimum Requirements
x86-compatible 32-bit CPU or x64-compatible 64-bit CPU
512MB Single Channel (Premium, Discrete models) 512MB x 2 Dual Channel (Premium, embedded models)
DirectX9.0 (with WDDM Driver) with 128bit VGA memory (Premium)
UAA Audio (HD Audio, USB Audio and IEEE1394 Audio) (Premium or Basic depends on Codec Vista logo level)
Second, please kindly refer to below steps to enable Windows® Aero feature:
1.Press right button of mouse at Desktop and click "Personalize".
2.Enter into "Windows® Color and Appearance" setting
3.Refer to below image to enter "Open classic appearance properties for more color options" setting.
Question: I would like to use the analog CD-in function in Windows® Vista™. But the "Analog" item of Playback and Rip can not be selected in Windows® Vista™. It was gray. Why? (Here is the screenshot.)
(1/16/2007) Answer: Windows® Vista™ operating system does not support the analog CD-in. The output of CD/DVD-ROM playback will be digital only.
Question: When my computer is in standby mode, I can not resume from USB devices. Can you help?(1/16/2007) Answer: This is due to the design of Windows® XP system. You may refer to the Microsoft® Knowledge Base:
If you want to resume from USB devices, such as USB mouse, remote control, you may directly install the registry file below:
https://www.asrock.com/support/download/ResumeUSB.ZIP and then restart your computer.
Question: I am using the AMD® AM2 rev.G CPU. But the system always stops at POST after I turn on the system. I can't go into the operating system. What should I do?(12/19/2006) Answer: For supporting AMD® AM2 rev.G CPU, please follow the steps to update the BIOS of your motherboard to the latest one.
1.Please press the "F2" key continuously right after turn on the system until it goes into the BIOS setup.
2.Please disable the "Cool'n'Quiet" function in BIOS setup.
3.Press "F10" key to save configuration changes and exit setup.
4.You can start to update the BIOS now.
How to update BIOS?
BIOS download page.
Question: My power supply has two 4-pin (2X2) power connectors. Which one should I connect to the motherboard?(10/20/2006) Answer: Please refer to the following pictures:
1.Please use this connector on the motherboard. (2 black and 2 yellow wires)
2.This is 20+4 pin connector; please only connect the 20-pin connector to the motherboard. Please DO NOT connect this 4-pin connector to the motherboard. (1 black, 1 yellow, 1 red and 1 orange wire)
Question: What key should I press to enter into BIOS setup? What key should I press to enter into boot menu?(8/18/2006) Answer: To enter BIOS setup, please press "F2" repeatedly right after you turn on the computer until system goes into BIOS setup.
If you want to enter into boot menu, please press "F11"
Question: When I use DDR 400 (200 MHz) memory on my board, it shows that the DRAM frequency is running at DDR 333 (166MHz) in BIOS main page. The BIOS option "DRAM Frequency" is set at default setting "Auto". Why?(4/21/2006) Answer: In order to get the best system compatibility and stability, we make it to run at DDR 333 (166MHz) when DDR 400 (200MHz) memory is installed and BIOS option "DRAM Frequency" is selected to "Auto". If you want to run DDR 400 (200MHz), please kindly adjust the BIOS option "DRAM Frequency" to DDR 400 (200 MHz) manually.
Question: I have installed total 4GB memory on my motherboard. However, it can only recognize around 3GB or less. How should I do to recognize 4GB totally?(2/17/2006) Answer: Please refer the description Q4 of Q&A-20.
This limitation applies to most chipsets & Windows® XP 32-bit version operating system.
If you want to get 4GB memory for your system, below two conditions must be required:
1. The memory controller which supports memory hole(memory remap) functionality is used. The latest chipsets like Intel® new chipset, or other chipsets and AMD® K8 CPU architecture can support the memory hole(memory remap) function.
2. Windows® XP Pro X64 Ed. (64-bit) or other OS which can address more than 4GB memory.
Question: After installing Windows® XP x64 Edition, I see an "Unsupported Standard Game Port" in device manager. And there is no exclamation mark or error message. Why?(1/16/2006) Answer: Microsoft® does not support game port in Windows® XP x64 Edition. If you want to use a joy pad or joystick in Windows® XP x64 Edition, please use an USB one.
Question: How do I use "Boot from Network" function on ASRock motherboard?(10/17/2005) Answer: Please press F2 when power on, enter the BIOS setting menu. Select the screen "Boot". Go to the sub screen "Boot settings Configuration". Set the item "Boot From Network" to "Enable". Press F10 to save the setting and reboot.
After restart, press F11 and select Network as the boot device. Or press F2 and enter the sub screen "Boot Device Priority" in BIOS "Boot" screen to change the boot priority of Network.
Question: I use a HT CPU and an ASRock motherboard which supports Hyper-Threading. How do I know if my system is working under Hyper-Threading?(3/21/2005) Answer: Please right click on the Taskbar and choose the Task Manager. In "performance" option, if you see two figures of CPU Usage History, it means that the system is working under Hyper-Threading. (Please refer to the following picture).
If you see only one figure of CPU Usage History, it means that the system is not working under Hyper-Threading. (Please refer to the following picture).
Question: My CPU is Duron FSB 200 MHz CPU. Why my DDR 400 SDRAM can only run at DDR 266 speed on the K7VT6 motherboard?(12/15/2004) Answer: According to the specification of VIA KT600, only DDR 266 SDRAM is supported if FSB 200 MHz CPU is installed. DDR 400 SDRAM is supported with FSB 266, 333, or 400 MHz CPU. Please refer to the following supporting table.
Question: My motherboards are K7VT4A+ and K7VM3. During the POST, it shows "Mac address are invalid in both CMOS and DMI. Press F1 to resume". What should I do?(12/15/2004) Answer: Please try to install your CD-ROM, CD-RW, DVD-ROM, or DVD-RW to primary IDE (IDE1, blue connector) and install your hard drive to secondary IDE channel. If you still encounter problem, please download the tool to rewrite the MAC address from: https://www.asrock.com/support/Download/MACTool.asp
Question: My OS is Windows XP (or Windows 2000), and I have installed XP Service Pack 1 (Windows 2000 Service Pack 4). But when I use USB 2.0 devices, it will show "High-Speed devices is attached to a non-Hi-Speed port". How can I use USB 2.0 devices?(10/15/2004) Answer: Please go to "device manager" to check if the driver was installed properly. If not, please do the following steps.
1.Right click the exclamation mark device and choose properties.
2.Click "update driver".
3.Choose "Install the software automatically"
4.Then it will find the device. Please click finish.
Question: After updating Windows XP to service pack 2, some benchmark or programs may not work properly. What's going on?(9/14/2004) Answer: Currently, Windows XP service pack 2 is causing some incompatible issue. For incompatible issue of service pack 2, you can refer to following Microsoft's web site:
Question: My ASRock motherboard supports Hybrid Booster. Is Hybrid Booster a utility to install? Where can I get it?(9/14/2004) Answer: The Hybrid Booster features supported on each models are a little different.
Please go to https://www.asrock.com/mb/index.asp and find the specification of your motherboard and check the exact features supported.
Actually, Hybrid Booster is a combination of several features which have already been provided with the motherboards.
1. CPU Multiplier: Adjusted by setting onboard FID jumpers.
2. CPU Vcore adjustment: Adjusted by setting BIOS setup option.
3. CPU Frequency Stepless control: Adjusted by setting BIOS setup option.
4. AGP/PCI Frequency control: Adjusted by setting BIOS setup option.
5. ASRock U-COP: Hardware feature, no need to be adjusted.
6. Boot Failure Guard: BIOS feature, no need to be adjusted.
Please refer to https://www.asrock.com/feature/HybridBooster/HybridBooster.html for detailed explanations.
Question: Does my ASRock K7 motherboard, which supports Athlon XP FSB 333 MHz CPU, support AMD® Sempron CPU?(8/16/2004) Answer: Yes, all ASRock motherboards, which support Athlon XP FSB 333 MHz CPU, would support AMD® Sempron CPU by updating the BIOS. Also ASRock K8S8X motherboard would support AMD® Sempron CPU by updating the BIOS. Please refer to ASRock web site for more information. https://www.asrock.com/support/CPU.asp
Question: Why is my 4GB of memory reported as about 3.5GB by the system if the chipset of the motherboard support to 4GB Memory size?(6/11/2004) Answer: Under the current PC memory addressing, there is a memory area just below 4.0 GB which is reserved permanently. The maximum DDR memory support is actually about 3.5GB rather than 4GB. This limitation is caused by the current PC architecture in which the missing 0.5GB of memory addresses are reserved for PCI I/O space, AGP aperture mapping space, and other onboard device I/O space. Thus although the chipset datasheet may claim memory support for up to 4GB, the system actually only offers about 3.5GB with four 1GB DDR DIMMs installed. 32 bit processors only support 4GB of address space.
Question: I'm using INTEL Prescott CPU on ASRock motherboard. After the system works for a while, I realize that the sound of the CPU fan is getting louder. What's wrong?(5/15/2004) Answer: Please understand that this is a normal behavior of Intel boxed heat sink. The cooling fan which comes with Prescott CPU (see the following pictures) is an automatically adjustable CPU cooling fan and the speed of the fan will be adjusted according to the environment temperature. While higher temperature is detected by the INTEL boxed heat sink, the fan will speed up. So the sound will get louder.
Question: My ASRock motherboard can support Prescott CPU. If I want to use Prescott CPU, is there anything I need to notice?(4/15/2004) Answer: Prescott CPU needs more powerful power supply than Northwood CPU. Please use a 400W(or higher) power supply with Prescott CPU. We also recommend to use following vendors' power supply：Delta、FSP、Seventeam、Macron、Snake、AcBel Or please consult the suggestion of this website.
Question: My on-board LAN is not working, I found that the MAC address of my on-board LAN is 00-00-00-00-00-00 or FF-FF-FF-FF-FF-FF. What's wrong?(4/15/2004) Answer: The MAC address of the on-board LAN is erased. After updating the BIOS or clearing the CMOS, please boot up the system and enter the BIOS setup. After loading the BIOS default, please exit and save changes. Failing to do so may cause the MAC address disappeared. If the MAC address is gone, please contact ASRock technical support engineer for help. ( https://www.asrock.com/general/about.asp?cat=Contact )
Question: When connecting the POWER SW, POWER LED, RESET SW and HDD LED cables from my chassis to the PANEL1 connector on the motherboard, I found that the pin holes of the cable does not match with the connector. What should I do?(3/15/2004) Answer: Please see the following pictures. If your POWER LED cable is designed with 2 cables in pin hole 1 and 3 (see Fig.1), please remove one of the cables and insert to the middle pin hole 2 (see Fig.2). Then, please refer to Fig.3 and Fig.4 for the connection.
Question: My motherboard is Intel or ALi south bridge based motherboard. When I connect the ATX power connector to the motherboard, the system power on right away. Why?(3/15/2004) Answer: This issue will happen if CMOS checksum is bad. Please enter the BIOS setup then load BIOS default setting to solve this issue.
Question: When I play some video or audio media files through my IDE optical devices (CD-ROM and DVD-ROM). I feel that the video/audio playback is not smooth. What should I do?(2/17/2004) Answer: It might be that the CDROM is transferring in PIO mode instead of DMA mode. It is highly recommended to enable the DMA function of your IDE optical devices (CD-ROM or DVD-ROM) in order to reduce the CPU loading when accessing optical discs. Please follow the bellow procedure to enable DMA mode.
In Windows 2000/XP, assuming that your IDE optical device is connected on secondary IDE channel as master drive,
Right click the "My computer" icon, select "Properties". Then, select "Hardware"----"Device Manager".
In "Device Manager", select "IDE ATA/ATAPI controllers"----double click "Secondary IDE Channel".
In "Secondary IDE Channel Properties", select "Advance Settings" and adjust the "Transfer Mode" of the CDROM (Device 0) from "PIO Only" to "DMA if available".
In Windows 98SE/ME,
Right click the "My computer" icon, select "Properties". Then, select "Device Manager".
In "Device Manager", double click "CDROM". Then, double click your optical device under "CDROM".
In the new window which displays the optical device properties, select "Settings". Then, check the "DMA" box in "Options".
Question: I'd just finished setting up my system. When booting it up, I found that the LED of the floppy drive is always on and I cannot read any floppy disk with the floppy drive. Why?(1/14/2004) Answer: Perhaps the floppy ribbon cable is connected to the floppy drive with the wrong orientation. Please reconnect the floppy cable and make sure to match the red marking on the floppy ribbon cable with Pin1 of the floppy drive connector. However, some floppy drives' connectors may not be easily to define Pin1. You can try to check around the connector. Usually, there will be labels for Pin1 or Pin2.
Question: My parallel port printer can't work normally with my ASRock motherboard. What should I do now?(12/12/2003) Answer: Please try to go to BIOS SETUP -> Advanced menu -> Peripheral Configuration -> Parallel Port Mode, and set it to "Normal".
Question: I'm using an add-on LAN card on my ASRock motherboard. The LAN card provides a "Wake On LAN" connector with a cable. Is there a connector on the motherboard so that I can plug this cable?(12/12/2003) Answer: There's no need to connect this cable to the motherboard and you are still able to use the "Wake On LAN" feature with the add-on LAN card. To use it, please remember to enable the "PCI Device Power On" option in BIOS.
Question: I have an ASRock ATX motherboard. Do I need to screw on the double hole?(12/12/2003) Answer: ASRock ATX motherboards are ATX specification 1.1 and 2.0 compliant, so the screw hole, which is on the right bottom of board, will be double holes design. According to the ATX specification, it is not necessary to screw this hole, you can please just use a plastic stand to bear this hole. If you still want to screw this hole, please do not over-tighten the screw, doing so may damage the board.
Question: With 3Com /Intel Gigabit LAN card installed, my system cannot connect to the Internet if PC-cillin 2002 personal firewall is enabled. How do I solve it?(11/14/2003) Answer: Please update the driver for PC-cillin 2002 personal firewall. The solution is available from Trend Micro Web Site.
English version: http://kb.trendmicro.com/solutions/solutionDetail.asp?solutionID=17007
Chinese version: http://www.trendmicro.com.tw/solutionbank/consumer/Show_SB.asp?L1ClassNo=5&L2ClassNo=28&SBNo=1081
Question: I'm using Duron 1600MHz Applebred CPU on your K7 series motherboard. How come the CPU is only recognized as a Duron 1200MHz CPU?(11/14/2003) Answer: The FSB of Duron Applebred CPU (1400MHz to 1800MHz) is 266MHz. It is different from the former Duron CPU (FSB 200MHz). Please remember to adjust the FSB_SEL jumper to FSB 266MHz while using a Duron Applebred CPU.
Question: I'm using an ASRock motherboard which supports Hyper-Threading technology. How come there is no Hyper-Threading technology option in BIOS setup?(10/15/2003) Answer: The Hyper-Threading technology option in BIOS will appear only when a Hyper-Threading technology CPU is installed.
Question: My motherboard provides FID jumpers. Why I can't change my CPU multiplier even though I already adjust FID jumpers correctly?(8/15/2003) Answer: If the multiplier of your CPU is locked by itself, you can't change it even though you set FID jumpers through the motherboard.
Question: What is Boot Failure Guard (B.F.G)? How do I enable this function?(8/15/2003) Answer: It is an ASRock new technology. While the system could not boot up normally at overclocking setting, the safe boot up mode will be issued from B.F.G and provides a BIOS setting interface for parameter reset/correction.
You don't need to adjust any setting to enable B.F.G. It is a basic function for ASRock motherboard.
Question: I'm using ASRock motherboard. In the BIOS, I found that the Vcore is a little bit higher. Is this normal?(7/9/2003) Answer: The value is still in tolerance of the CPU SPEC. It's more stable to set the Vcore a little higher under CPU SPEC. Please do not worry about it.
Question: When I'm going to install USB 2.0 driver for my Windows 2000, it asked me to update Service pack 4. Where can I get Service pack 4 for Windows 2000?(7/9/2003) Answer: Windows 2000 service pack 4 is now available on Microsoft website.
Please refer to http://www.microsoft.com/windows2000/downloads/servicepacks/sp4/default.mspx
Question: How could I use Wake on LAN function?(7/9/2003) Answer: All of ASRock motherboards support Wake on LAN. Please enable the "PCI Device Power On" in the Power menu of BIOS. After saving the changes and exit the BIOS, please boot into the Windows OS then shut down the system.
Now, the system is ready to be woken up through LAN by other computers.
Question: How do I get the correct CPU speed after updating the BIOS?(6/13/2003) Answer: After updating the BIOS, the default of BIOS will be loaded with stable setting and the system runs with slower speed to secure the first boot runs successfully. In order to make your system running with the optimum setting, please remember to load turbo/default setting after you update the BIOS.
Question: I found two digits or letters changing at the right bottom corner during POST screen. What is it?(6/13/2003) Answer: This is the BIOS POST code. It represents each step BIOS does during POST screen.
Question: How to clear CMOS? (6/13/2003) Answer: Please unplug the ATX power and remove the battery, use a metal material like paper clip to short the CLRCMOS1 soldering points or CLRCMOS2 jumpers for 3 seconds. After that, install the battery and plug the ATX power back to the motherboard.
Note: Please do not clear the CMOS right after you update the BIOS.
Question: May I use the power supply without +12V power (4 pins) connector for ASRock Intel platform Motherboards? (6/13/2003) Answer: ASRock has its own design to omit the Intel specified 4-pin connector. All needed power for motherboard can be supplied from 20-pin ATX connector. So ASRock P4 platform motherboards is able to support some power supplies without +12V 4-pin connector.
Question: What's the function of JL1 and JR1 jumpers on my ASRock motherboard?(5/9/2003) Answer: When you connect speakers in back panel and front panel at the same time,
1. If the jumpers JL1 and JR1 are short, both front panel and rear panel audio connectors can work.
2. If both jumper caps on JL1 and JR1 are removed, only front panel audio works.
However, it requires your front panel to support the function.
Question: If I install Win9x MR driver by pressing the auto setup of the support CD, the MR modem always picks up com 5. How do I solve it?(5/9/2003) Answer: Please reload the driver by following steps:
1. Please click the properties of MR modem under "device manager".
2. Click the "driver" and click "update driver".
3. Select the driver you want.
4. Load the driver from the path to support CD\drivers\amr\win9x
Question: I'm using a AMD Athlon XP 2000+ processor with FSB 266MHz on K7S8X, but the FSB jumper can only set from 100, 133, 166MHz. How do I adjust to FSB 266MHz?(4/15/2003) Answer: Please understand that AMD Athlon XP 2000+ processor with FSB 266MHz is actually running with 133*2=266MHz. Please adjust the FSB jumper to 100MHz for FSB 200MHz processors, 133MHz for FSB 266MHz processors and 166MHz for 333MHz processors.
Question: Does ASRock motherboard support "Boot from USB device", if my USB device is bootable?(4/15/2003) Answer: Yes! All of ASRock motherboards support "Boot from USB device".
When the system boot up, please press "F8" or "F11" to enter "Boot Menu" and select USB device for your fist boot device , then the system will boot from the USB device which you selected. For P4I45D, please plug the bootable USB device to USB port 2,3.
Question: Why I only see 1667MHz for my Athlon XP 2000+ CPU?(3/3/2003) Answer: 2000+ is the model number of AMD CPU, it does not represent the CPU frequency.
Please refer to http://www.amd.com for more information.
Question: After I updated BIOS, ASRock LOGO disappeared when booting up. Why?(3/3/2003) Answer: Please don't worried! ASRock has removed LOGO in the new BIOS for all ASRock model. It is normal that ASRock LOGO disappeared after flashing BIOS.
Question: What is ASRock U-COP?(3/3/2003) Answer: ASRock U-COP = ASRock Universal CPU Overheating Protection is a hardware level mechanism, which provide the auto-power-shut-off function to protect CPU from the damage while the CPU temperature getting high.
All ASRock Intel/AMD CPU series motherboards are equipped with ASRock U-COP.
Question: Should I clear the CMOS after I upgrade the BIOS?(1/30/2003) Answer: If your system is running fine, you do not have to clear the CMOS. Also please do not clear the CMOS right after you upgrade the BIOS. After upgrading the BIOS, please reboot your system once then you can clear the CMOS if you need to do it.
Question: How can I set CPU FSB (Front Side Bus) correctly?(1/30/2003) Answer: For Intel CPU: You do not need to do any setting. When you install CPU at the first time, all that you need to do is go to BIOS and "Load setup defaults", then the system will auto detect the correct CPU FSB.
For K7VT2 and K7VM2: There is a FSB_SEL jumper on the motherboard .
FSB 100Mhz set 2-3
FSB 133Mhz set 1-2
Question: My PC runs Windows 98/ME, can I still use USB 2.0 products?(11/26/2002) Answer: Since Microsoft is only developing drivers for Windows XP and 2000, you will have to use a 3rd party vendor's drivers. Also Power Management for USB 2.0 works fine under Windows XP. It may not work properly under Win98/ME/2000. Please check detailed information from Microsoft Web Site:
Question: If I use 1 GB or more memory on the M/B, Windows 98/ME O.S. shows "Error Message: Insufficient Memory to Initialize Windows". What's wrong?(10/29/2002) Answer: It's a limitation of Win9x/ME. Windows NT 4.0 / 2000 / XP has no problem, please check detailed information from Microsoft Web Site.